We believe that whenever you order from A&B Plant & Tool Hire the process should be hassle-free from start to finish. We partner with some the UK's leading couriers to offer our customers the best range of delivery options possible.

Our customer services team will keep you informed every step of the way. If there are any problems with your order or your delivery is delayed for any reason a member of our team will contact you straight away.

Please note that we are unable to despatch orders on weekends or Bank Holidays. Express Delivery orders taken after 1pm on Fridays will be despatched the following working day.

1. We'll send you an email to confirm we have received your order. There'll be a link in the email to enable you to view your order.
2. Next we'll send you an email to confirm we have despatched your order. There'll be a link in the email to enable you to track your order.
3. Most orders require a signature upon delivery. If you know you won't be at home, why not arrange delivery to your workplace or a friends address?
4. Check the packaging for damage and make a note of this when signing. Please only sign as received in good condition if that is actually the case. If the goods have been damaged in transit, please refuse delivery and contact us on 01558 650516
   
5. If you're not home when the courier arrives, they will leave a calling card. Please contact the courier directly to arrange a convenient time for re-delivery. If they're still not able to deliver on the third attempt, they may request you collect the order from their depot.

Larger items and some bulk orders may be delivered on a pallet. This will arrive by truck which may be unable to reach remote locations or pass through narrow roads. Please let us know if this may apply to you and we will do our best to facilitate your delivery. A pallet delivery icon will be shown on most items that require a pallet delivery. Unfortunately time slots are not available for pallet delivery. We may be able to provide an estimated time on the delivery day iff requested but this is not guaranteed. Pallet delivery is not available to the following postcodes "BT" "KW" "IV" "PA" "PH" "AB" "DD" "KY" "EH" "TD" "KA" "FK" "HS" "ZE"